Customer Service
Shipping & Deliveries
Learn about our shipping process, lead times, and delivery policies at Fortiwood Solutions.
Shipping Policy
We strive to ensure a smooth and efficient delivery process for all orders placed with Fortiwood Solutions. Our goal is to provide timely and reliable shipping services to meet our customers’ needs.
Lead Time
Orders are typically processed within 2-5 business days. However, lead times may vary based on product availability, order volume, and specific customer requirements. Large or custom orders may require additional processing time.
Delivery Methods
We offer various delivery options, including: Available from our designated pickup locations, Faster delivery for urgent orders, and Estimated time as per agreed upon confirmation of orders.
Shipping Costs
Shipping costs depend on the order size, weight, and delivery location. Costs will be calculated at checkout. Free shipping may be available for bulk purchases or promotional offers.
International Shipping
We currently ship within Kenya. For international deliveries, additional shipping fees and customs duties may apply. Please contact us for more details on international shipping options.
Tracking & Delivery Updates
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your shipment in real time. Delivery updates will be provided throughout the process.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact our support team within 48 hours of delivery. We will arrange a replacement or refund as per our return policy.
Contact
Questions about our Shipping and Deliveries?
Fortiwood Solutions
